Efficiency-maximizing, productivity-revolutionizing, workflow/process-optimizing, user-accessible, transformative information technology consulting.

    With over 25 years of experience, our experienced IT consultants create a strategy for everything IT, including infrastructure, network, server, telecommunications, backup, policies, audit, and cloud strategy. 

     

    Some of our consulting services include:

    • Short and Long-term strategic technology planning
    • Feasibility studies
    • Technology assessments
    • Policies and procedures
    • Organizational efficiency initiatives
    • Backup and redundancy planning
    • Scalability planning
    • Deployment and implementation management

     

    Additional IT services include:

    Remote Help Desk

    V&H provides 24 hours a day, 7 days a week, 365 days a year of U.S. and Canada based remote help desk support for all workstations, printers, network devices and peripherals.  We provide a single point of contact for all IT hardware and software issues.

    • Call Handling and Incident Tracking Support
    • Computer and Peripherals Troubleshooting Support
    • Microsoft & MAC Operating Systems Troubleshooting Support
    • 3rd party software first level support
    • Hand Held Device Troubleshooting Support
    • Connectivity Support
    • Microsoft Office Support
    • Virus/Spyware Removal
    • Manage all updates (OS, anti-virus, primary software, etc.) and system health.
    • And more (for a full list of services please contact us)

    Metrics of Success

    V&H takes a results-based approach to consulting and support, thus we highlight the below measures of our success:

    • Over 90% of calls are answered under 2 minutes
    • A minimum of 90% first call resolution on non-break fix calls (after sufficient time and volume to reach network familiarity)
    • 30 minute maximum response SLA for Critical Server and Network Issues
    • The complete information technology system shall be secure, efficient and increase productivity.

    24/7 Server and Network Monitoring and Managing

    Our server monitoring, prevention, and management service provides a complete server solution.  Our U.S. and Canada based server support provides 24 hours a day, 7 days a week, 365 days a year, of peace of mind.

    • 24/7 Monitoring and alerting
      • Server up/down monitoring
      • Windows Service(s) availability
      • Performance monitoring: CPU, Memory, Paging File & Disk Space monitoring
      • Event log monitoring
      • Website up/down monitoring
      • All 3rd party or customized applications can be monitored for availability, ports, services and specific event logs provided
      • Hardware monitoring is provided for servers where SNMP MIBs are available. Typically this includes branded servers such as Dell, HP and IBM
    • Issue Troubleshooting and Server Administration
      • Domain Account Maintenance (Active Directory)
        • Move, Add and Change user accounts in Active Directory, Issues on AD replication
      • Windows SBS Server
        • Active Directory, Exchange, operating system is supported in SBS 2003 and above
      • Print & File sharing
        • Server Printer Issues (Queues), Access/restrictions to shared folders
      • Email Issues
        • Exchange Send/Receive issues, Exchange database size and other issues, mail box size/quota
      • Backup
        • Monitor backup job failures, analyze issues (backup job configurations, or source and target access issues, etc.), and make sure that the next backup job schedule runs successfully
      • Root Cause Analysis (RCA)
        • RCA is done for unexpected shutdown/reboot of servers. V&H will mark the ticket for RCA when unexpected shutdown/reboot is identified during monitoring of the server. RCA will start after server is back online and reachable remotely.
        • RCA includes:
          • Findings from event logs
          • Findings from memory dump (if generated)
          • Findings from hardware diagnostic logs
    • Preventive maintenance
      • V&H will perform maintenance activities on servers on a scheduled basis. Below is a sample of maintenance activities.
        • Server Patch Management
          • security & critical patches
        • Sanity Checks
          • Windows services
          • Event logs: Application & System event logs with severity level
        • Anti-virus / Anti-spyware Updates
          • Maintaining current knowledge of available definition updates
        • Pro-active Maintenance for Exchange and Active Directory
          • V&H will run scheduled health checks on Exchange and Active Directory servers once every thirty (30) days to check for possible issues

    Metrics of Success

    V&H takes a results-based approach to consulting and support, thus we highlight the below measures of our success:

    • Over 90% of calls are answered under 2 minutes
    • A minimum of 90% first call resolution on non-break fix calls (after sufficient time and volume to reach network familiarity)
    • 30 minute maximum response SLA for Critical Server and Network Issues
    • We deliver an complete information technology program insuring security, efficiency and increased productivity.

    On-site Tech Support

    In the event remote help desk is unable to resolve an issue remotely, our nation-wide on-site technical support team can be dispatched during both business and off-business hours.

    Website Hosting & Cloud Infrastructure Management

    Rest assured, our premium managed dedicated servers keep all the components of your website running smoothly.  Together we construct a hosting package that suits your needs.

    For larger sites and cloud applications, we consult and manage the right cloud infrastructure for our clients.